Ten Reasons Why Many Companies In The GTA Area Trust Us
To Support and Manage Their Computer Network
We GUARANTEE 1-hour response time to network emergencies. When
your computer network goes down in the middle of a busy work day, you
need it fixed immediately so your employees aren't sitting around taking
a $10,000 coffee break waiting for their computers to come back online.
As a client of ours, we guarantee to respond to any crisis within 1
hour (less travel time) of your call if not sooner.
Depending on the complexity of the project, we schedule system
upgrades and fixes after normal business hours to save you thousands
of dollars in lost productivity. System upgrades, fixes, and
installations can bring down your computer network for several hours.
For your convenience, we'll schedule our technicians to perform this
work after hours so there is minimal interruption to your normal
business activities.
Our technicians are seasoned, qualified, professionals with years
of real world experience. Our technicians also maintain vendor
certifications in Microsoft, Cisco, and Citrix, as well as being
certified in other areas. We require ALL of our staff
to complete on-going training to ensure we are up-to-date on the
latest technologies and solutions. You won't find a better qualified
team of professionals anywhere else.
We GUARANTEE to provide you with the most cost-effective solution
to your problem. As a business owner myself, I understand the
importance of keeping overhead and costs to a minimum. That's why
I require that all of our technicians are trained to find the least
expensive solution to your problem without sacrificing quality. We
never charge clients for expensive upgrades, hardware, and solutions
that aren't 100% necessary.
We GUARANTEE your satisfaction or it's FREE. We take extra
steps up front to make sure we thoroughly understand the problem, and
create a well thought out approach for solving it. This enables us
to avoid mistakes and overlooked issues that delay the completion of
your project and cost extra in billable hours. If we can't solve the
problem to your satisfaction, our visit is free (see #10).
We are big enough to handle any computer job, and small enough
to still provide you the individual attention you deserve. Whether
it's building a new network from the ground up or helping you figure
out why you're getting an error message when you open a document,
you can count on us to help. As a client, you will have a dedicated
technician and account representative to ensure you get the highest
level of support. You can also count on me, the owner, to get involved
with your project to make sure you are getting the best solutions
and highest levels of service possible.
We give flat rate project pricing. Unlike other computer support
companies that give you an estimate with an hourly rate for "unexpected
circumstances," we'll give you one flat rate for a project and guarantee
to deliver your solutions without charging a penny more. This gives
you peace of mind knowing you won't end up with a bill 2 or 3 times
more than you anticipated, or getting hit with hidden charges or extra
hours.
We listen first, and offer solutions second. No one knows
your network better than you. And when you have a problem, the last
thing you need is someone to come in and waste time performing the
same system checks you've already done. We'll work with you in solving
your problems and keep you involved with what we are doing.
We are far less expensive than hiring full-time computer support
staff. By outsourcing your computer support to us, we can save
you thousands of dollars on hiring, salary, and benefits and still
give you the just in time computer support that you need.
We are the ONLY technical support company that offers a no-risk,
100% money back guarantee. Hire us to come on site and put an
end to your most challenging computer problems. If after our first
visit you are not happy with our technicians or the work we perform,
you can cancel your service agreement and we will refund your payment
for that full day. No risk, no hassle, and no obligation. What could
be more fair than that? No other technical support company will stand
behind their work the way we do.
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Testimonials:
"I wouldn't trade (OnQNetworks) for anyone because you can absolutely count on them
to be there and help you out."
Izrail Vainberg, Global Wood Group
Read more testimonials...
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